Regarding the growing community


We are growing extremely fast as community, it's starting to become uncontrollable for me alone to lead.
This is why I will be assigning some special titles to certain staff members so they can replace me when I'm too busy with other things.
Spruce (as some might have known) is looking at players and sees if they are eligible to become a moderator, the staff team has to grow in order to keep up with the current amount of players. There are many times where there's a lot of players online but no staff at all, which quickly results in freekill and people leaving, this is why we are right now especially looking for eligible players to become part of the staff team.
We will especially take note of members of the community who are going to be active on the forums in the following weeks.

NB: This post is currently out of date

Our staff team consists out of (but is not limited to) gamers who are voluntarily monitoring or administrating our community. Whether it be helping people from our community by answering questions on our servers, working on the more technical aspects of our community (such as developing plugins, creating web pages or maintaining game servers), managing the financial aspects of the CLWO community or writing informative posts on our forums; they are all equally contributing to the community in their own ways. We have a solid structure behind our staff team which consists out of different staff ranks and tiers. Tiers can be seen as collections of staff ranks. The staff tiers are ranked in such a way that the higher the number of the tier, the more expectations, permissions and requirements are added to said tier. This does absolutely not mean that one tier is 'better' than the other, it does mean however those staff members assigned to a lower tier should listen to staff members who have been assigned a higher tier. It is safe to say that a staff member who got assigned a certain rank which belongs to a higher tier than another staff member generally has, according to us, a more fitting personality and attitude to be able to take on more responsibilities than said staff member with an assigned rank which belongs to a different tier.
Staff ranks are obtainable through two different ways, either by applying or by getting scouted by admins or higher. When the application section on the forums is closed it is only possible to obtain a rank on the specified game server by getting scouted. Asking how to get a staff rank without having read this post first will result in your chances of actually becoming one decrease drastically.

Tier 1 - Helpers of CLWO
Tier 2/3/4 - Rule enforcers of CLWO
Tier 5 - The head of CLWO

General Staff guideline:
All staff will

• - Notify a senator when they are about to change their name for a long period of time.
  
• - Be allowed to punish users at their own discretion.
  
• - Behave mature in order to be taken seriously.
  
• - Do their best to keep the community populated and active.
  
• - Pay attention to the forums.
  
• - Try to help as many users out as possible.
  
• - Put a link called "CLWO" in their steam profile description, pointing to https://www.clwo.eu OR have the clwo group showcased on your profile.
  
• - Enable the CLWO tag in-game when on the server.
  
• - Report it to a senator when they have banned a server regular.
  
• - Report conflicts between other staff members to the senators.
  
• - Look at the unban request section daily and are required to reply to unban requests of people who they banned.
  
• - Only punish players if they have seen the illegal activities taking place.
  
• - Do their best to pursue rule breakers.
  
• - Not ignore reporting players.
  
• - Report incidents about either them accidentally abusing or others abusing to a senator.
  
  
• - Staff members always have to listen to other staff members with a higher tiered rank.
  
• - CLWO staff members will show dignity, honour and integrity outside of our community. Any insult towards a member or the CLWO community are to be ignored and left uncommented.
  
• - CLWO staff will always represent our community, using provocative avatars/names is not allowed.
  

The following includes each staff rank which is currently obtainable in this community together with the requirements, expectations and permissions of the corresponding rank.

Tier 1 - Informer

Summary
Informers are active CLWO members who have shown interest in helping other CLWO players together with fitting behaviour. Informers are often found actively playing on our servers, including our TeamSpeak server and our website. They truly do ensure there is a positive atmosphere on the server at all times and they also ensure that not a single question will be left unanswered in our community. This rank can also be seen as a big opportunity to rank up to higher tiered ranks; if shown interest by taking own initiative, positively surprising other staff members with their abilities and most importantly: still being themselves as they do so.

Requirements:

• - Be at least 16 years of age, exceptions can be made.
  
• - Understand all our general rules and rules of the specified game server.
  
• - Have an activated and active forum account.
  
• - Have a validated Teamspeak account.
  
• - Be active on the specified game server.
  

Expectations
Informers are to be expected to answer every single question popping up when they are related to the game server they play and got their rank on. This can range from questions such as "How do I get a staff rank?" to "What is the Teamspeak ip?". Informers are also here to make sure that nobody disconnects from a CLWO server whilst feeling bad or sad about something related to our community. Informers are always informed of all the current events and extraordinary relations between certain members in and of our community. Aside from all the previously stated expectations informers are also always actively looking for ways to improve our community and servers by actively reporting reoccurring questions/issues (new) members have when they are doing something which has to do with our community, such as playing on our game servers and posting on our forums. Informers are , after all, extremely social.

Tier 1 - Guardians

Summary
This rank is reserved to ex-staff members, mainly ex-admins. Instead of giving them a veteran title we give them this rank. People who have this rank assigned to them still have access to quite a few commands, but have close to zero responsibilities apart from the fact that they are responsible for whatever command they use.

Requirements

• - Be a highly respected ex-staff member
  

Tier 2 - Trial Moderator

Summary
As the name may already suggest, trial moderators are people who are on their way to becoming an actual moderator. During their trial period they will be monitored very closely by higher up staff members; this leads the staff team to be more critical when looking at a trial moderator's actions. The average trial period usually lasts up to 4 months and if no promotion has been received after this amount of time the trial period has failed. For more information on trial moderators: scroll down to the description of normal moderators.

Requirements:

• - Be at least 16 years of age.
  
• - Have excellent written and spoken English.
  
• - Have excellent knowledge of how forums work and the concepts behind them.
  
• - Know when to have fun and know when to get serious.
  
• - Understand all and know most of our general rules and rules of the specified game server.
  
• - Have an activated and active forum account.
  
• - Have a validated Teamspeak account.
  
• - Be on TeamSpeak when required to.
  
• - Be active on the specified game server.
  

Expectations
Scroll down to the moderator expectations section.

Tier 2 - Moderator

Summary
The moderators are the foundations of our staff team, they do literally what their rank says: moderating the community and its servers. Moderators can be seen as the real field operator, they can be compared with police officers, they enforce our rules to the best they can. They have our permission to ban people for a length they seem fit as we do not have preset punishments for breaking the rules, it completely depends on the situation. Most moderators also get a special forum rank which allows them to moderate our forums.

Requirements:

• - Be at least 16 years of age.
  
• - Have excellent written and spoken English.
  
• - Have excellent knowledge of how forums work and the concepts behind them.
  
• - Know when to have fun and know when to get serious.
  
• - Understand all and know most of our general rules and rules of the specified game server.
  
• - Have an activated and active forum account.
  
• - Have a validated Teamspeak account.
  
• - Be on TeamSpeak when required to.
  
• - Be active on the specified game server.
  

Expectations
Moderators are expected to be able to act without any help from other staff members, they should be completely independent and they should know which punishment is suitable for any type of illegal activity. Moderators should also be up to date with all the current events and extraordinary relations between certain members in the community.

Tier 2 - Forum moderator

Summary
Forum moderators do exactly as their rank says, they moderator our forums. They are able to assign ranks to people, modify posts, close posts, move posts, approve posts, see reports about posts and more. These people are contributing to our community by keeping the quality in our forums and by keeping it organised.

Requirements:

• - Be at least 16 years of age, exceptions can be made.
  
• - Have posted at least 3 official guidelines with exceptional quality.
  

• - Have excellent written and spoken English.
  
• - Have excellent knowledge of how forums work and the concepts behind them.
  
• - Have excellent knowledge about formatting posts.
  
• - Have excellent social skills and be able to appropriately solve all cases on your own.
  
• - Be active on the forums.
  

Expectations
Forum moderators are expected to check on our forums quite regularly, at least once per day. When applicable forum moderators are expected to provide constructive criticism and possibly edit the appropiate post. They make sure that our forum is and stays like a great place.

Tier 3 - Admin

Summary
Administrators, or admins for short, are the core of our staff team; together with senior admins and senators, they can make some decent changes in this community if the need would be really there. Admins can and should solve conflicts between players and/or staff. Admins will also monitor (but not limited to) trial moderators and will give feedback to higher up staff members about them.

Requirements:

• - Be at least 16 years of age.
  
• - Be one of the reasons why people play on CLWO.
  
• - Financially support the server.
  
• - Have excellent written and spoken English.
  
• - Have excellent knowledge of how forums work and the concepts behind them.
  
• - Have excellent knowledge about formatting posts.
  
• - Have excellent social skills and be able to appropriately solve all cases on your own.
  
• - Know when to have fun and know when to get serious.
  
• - Know the staff team of CLWO from the inside out.
  
• - Know all of our general rules and rules of the specified game server.
  
• - Have an activated and active forum account.
  
• - Have a validated Teamspeak account.
  
• - Be on TeamSpeak when required to.
  
• - Be active on the specified game server.
  

Expectations
It is expected from admins to be able to handle anything that comes along their way without having to consult a higher up staff members, the server should be able to run perfectly fine with no staff member higher up than admins. Admins are active on the forums, Teamspeak and on the game servers. Admins are experienced staff members and can take the pressure upon them to solve fights, drama and possibly other things. Admins will handle fast and disciplined. 

Tier 4 - Senior Admin

Summary
As the rank title says, senior admins are after all still admins but with a handful of experience more. Senior admins have excellent knowledge of how communities work and what drives them. Senior admins are extremely respected staff members and they also get to decide whether someone should get promoted to informer or possibly (trial) moderator. Senior admins have also been on CLWO for quite some time, ask them anything and they will have the answers for you.

Requirements

• - Be at least 18 years of age.
  
• - Be one of the reasons why people play on CLWO.
  
• - Have excellent written and spoken English.
  
• - Have excellent knowledge of how forums work and the concepts behind them.
  
• - Have excellent knowledge about formatting posts.
  
• - Have excellent social skills and be able to appropriately solve all cases on your own.
  
• - Know when to have fun and know when to get serious.
  
• - Know the staff team of CLWO from the inside out.
  
• - Know all of our general rules and rules of the specified game server.
  
• - Have an activated and active forum account which is one year old.
  
• - Have a validated Teamspeak account.
  
• - Be active on TeamSpeak.
  
• - Be active on the specified game server.
  

Expectations
Scroll up to the admin expectations section.

Tier 5 - Senator

Summary
People who have this rank assigned to them are part of the head of CLWO, close to a co-owner if you will. Senators take all the responsibilities of this community upon them. Some specialized in managing staff, others into organising events and others work on the backend of CLWO. For major concerns such as memory leaks, security exploits, abusive staff please direct it towards them.

Requirements:

• - Be at least 18 years of age.
  
• - Be one of the reasons why people play on CLWO.
  
• - Be one of the reasons why CLWO is still alive.
  
• - Have excellent written and spoken English.
  
• - Have excellent knowledge of how forums work and the concepts behind them.
  
• - Have excellent knowledge about formatting posts.
  
• - Have excellent social skills and be able to appropriately solve all cases on your own.
  
• - Know when to have fun and know when to get serious.
  
• - Know the staff team of CLWO from the inside out.
  
• - Know all of our general rules and rules of the specified game server.
  
• - Have an activated and active forum account which is one year old.
  
• - Have a validated Teamspeak account.
  
• - Be active on TeamSpeak.
  
• - Be active on the specified game server.
  

Expectations
Ensure that there is quality on CLWO and that it stays like that.

General rules:



1. Racism, xenophobia, discrimination or implied racism such as words that demean other people, or make them feel low due to colour of skin, sexual preference, et cetera is not allowed.
2. Impersonating a staff member- or any other person on the server- due to creating confusion within the staff and other players is not allowed.
3. Harassing our community members, via our services/servers and outside our services/servers is not allowed.
4. Hacking in any way is not allowed.
5. Handing out personally identifiable information (e.g. names, pictures, phone or address numbers, skype or e-mails, etc.. ) be it publicly available or not of anyone inside the community or outside the community is not allowed. (this includes your own personal information)
6. Avoiding staff punishments by changing a name or using a different account is not allowed, take a punishment, and do not complain unless the staff member is abusing power.
7. Communication within our forums and servers goes in English only. Do not speak a different language.
8. Treat everyone equally (e.g. if you call another player out if they are younger, or have a speech impediment).
9. Do not make any jokes about anyone in the community with the intention of demeaning them or worse.
10. Never threaten someone unless doing a light-hearted joke they themselves are ok with, to anyone inside or outside the community.
11. Keep forum etiquette. (e.g. insulting others, arguing with someone on an open thread -Take it elsewhere- and above all else please do not be overly rude)
12. And above all of these rules, please, if you spot someone insulting another, do not take it upon yourself just to be the white-knight, and inform staff. We will deal with the issue accordingly, even if someone is insulting, being ganged up on is not a nice thing to experience, they possibly just had a bad day.
13. Do not upload explicit content.
14. Scamming people either inside or outside the community is not allowed.
15. Encouraging people to break the rules is not allowed unless its intention is to obtain proof about the rulebreaker to show to staff members.
16. Discouraging people to report another person who broke the rules is not allowed and will be punished accordingly.
17. Pushing your luck when it comes to touching the border between breaking the general rules and not breaking the generalrules is not allowed.
18. Intentionally making use of exploits/bugs/leaks with; or without the consent of staff members is not allowed.
19. Playing and or communicating with a banned member of CLWO on our servers/services is not allowed, if not reported to staff; expect a punishment as big as the involved banned party.
20. Advertising the act of gambling for real money or Steam wallet, whether it be by naming places which provide gambling services / blatantly advertise gambling places in exchange for money, by communicating your own profit from such places or by naming such places in persona related ways is not allowed.

Staff always holds the right to ban someone for whatever reason they see fit. In fact; they are allowed to ban without any reason provided at all.
Besides these general rules, the Dutch law applies to our servers and services as well and we will enforce them the best we can.

Other:
- Jailbreak server rules (link)
- TTT server rules (link)